How to order contact lenses
A guide for you who want to place orders online
Go to order form
Click on WEBSHOP in the upper right corner.
Log in if you already have an account or click on the NEW CUSTOMER button, and we will assist you.
Once logged in, you can purchase stock products by going to STANDARD ORDER and choosing from therapeutic lenses and accessories.
Select CUSTOM ORDER to order a contact lens with prescriptions (complete your standard order before starting your individual order).
Choose contact lenses.
Start by filling in the patient's reference under ORDER REF and the prescriber's name under PRESCRIBER. You can also choose to fill in the invoice reference and purchase order number.
Select lens type
Your lens type (e.g. Onefit) determines available designs, materials, and colours. Recommended material is shown by default but can be changed. Standard colour is most common but adjustable.
Customise your lens
Choose lens parameters and treatments within the allowed range. A pink warning appears if selections fall outside limits.
Onefit lenses always include basic plasma treatment; Hydra-PEG is optional at extra cost.
Exchange & Return Rights
Scleral lenses include exchange and return rights by default, with an option for extended rights (one extra exchange within 120 days).
Soft lenses have a shorter lifespan and do not include exchange or return rights by default.
Review your order
In the ORDER INFORMATION box at the bottom right, you can see the selected items and the total price of the order.
For treatments, the total price shown includes both lenses.
If the customer wants two identical lenses, select MORE THAN 1 ORDER at the bottom right and enter the quantity.
If you wish to include any specific information, click on SPECIAL NOTE and write your message.
Please note that as soon as you enter anything in the note field, a manual review is required, which may delay the order. Therefore, avoid writing that the order is urgent or similar, to ensure the fastest possible processing.
Place your order
To start the order, the SEND ORDER button at the bottom right must be blue. Make sure there are no empty required fields and that you’ve checked the box for "Order terms and conditions."
Submit your order by clicking SEND ORDER.
Your order will receive an order number. If you click the link, you can view a copy of your submitted order.
An order confirmation will be sent once we have reviewed and accepted your order.
Feel free to contact us if you have any questions or would like to book an online demonstration on how to place a contact lens order in our online ordering system.
Published 8 december 2023