Order information

Warranty & claim policies

Order reference and description of the problem must be included in every claim.

Individual solutions: Must be sent back to Multilens within three months from the delivery date, or within a reasonable time from when the problem should have been noticed. The warranty for our coatings is two years.

Standard items: Must be sent back in the original box within six months from delivery.

As soon as the claim has been approved, Multilens will repair or replace the product with a new item. If a new product has already been delivered, we will refund the defective item when the claim is approved.

Contact lenses: Defective lenses can be exchanged within a week after delivery to the lens wearer. Lenses are replaced with the corresponding new lens.

The defective item must be in its original packaging, and be delivered to us within one month from when it was delivered to the lens wearer.

Multilens reserves the right to withdraw, cancel or change the policy without notice or explanation.


Contact us

Phone: +46 31 387 36 20 
E-mail: claim@multilens.se

Claims form (Microsoft Word/.docx)

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