Order information

Warranty claim for standard articles

If you’re unsatisfied with products you purchased from us, you can return your item(s) as follows:

  • The product must be unused.
  • The packaging is intact and not scuffed / has no dents.
  • We still have the product in our standard range.

The requirement is that we can sell the product again.
If these requirements are met we will pay the cost as follows:

  • If the product is returned within 30 days, we will repay the entire amount.
  • If the product is returned after 30 days, but within 180 days we will repay 85% of the amount.
  • We will not give you any refund if you return the product 180 days after it has been sent out.

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